Office Manager

As an Office Manager at Castleton Home Care, you will play a crucial role in ensuring the efficient scheduling of client services, managing billing processes, and providing essential administrative support to our dedicated team.

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Responsibilities:

• Client Scheduling: Coordinate and manage the scheduling of client appointments and services, ensuring efficient allocation of resources and caregiver availability.
• Billing and Invoicing: Oversee the billing process, including invoice creation, submission of claims to insurance providers, and tracking of payments.
• Telephone and Communication Management: Handle incoming calls, provide information to callers, route calls to appropriate staff, and manage communication channels.
• Administrative Support: Perform a variety of administrative tasks such as filing, data entry, record keeping, and the preparation of reports.
• Client and Staff Interaction: Serve as a point of contact for clients and staff for general inquiries, providing assistance and directing concerns to the appropriate personnel.
• Supplies and Equipment Management: Ensure that office supplies and equipment are adequately stocked and maintained.
• Compliance and Documentation: Maintain accurate and confidential records, ensuring compliance with state regulations and company policies.
• Team Coordination: Assist in coordinating staff meetings, training sessions, and other team activities.

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Requirements:

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred but not required. 
• Must pass a background check, fingerprinting, and drug test.
• Minimum of two years of experience in an office management or administrative role, preferably in a healthcare or home care setting.
• Proficiency in office software (e.g., Microsoft Office Suite), billing software, and electronic health record systems.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills, with a focus on customer service and interpersonal interactions.
• Capable of addressing and resolving administrative and operational issues efficiently.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

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